We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us by chat, by email at support@therenonation.com or by calling Customer Care at +1 (253) 242-8696.
Once your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any refund questions at support@therenonation.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if any item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
EXCEPTIONS
Non-returnable items certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch with our support team if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@therenonation.com.
